MarketPulse: Pros & Pioneers
Your STORY becomes your WHY.
Marketpulse is, at heart, about sharing marketing advice and support to those who are either trying to 'DIY' what they're doing, or to help those who are looking for support, to find the right partners, and ask the right questions as they outsource.
As we recorded and released season 1 (ending April 2025), we realised, that we're each of us, the product of our journey, story and vision. That's what connects us to our 'why'.
As we launch Season 2, we're going to dive deeper into the amazing stories of our guests, to find out exactly what makes them tick - from working with Hollywood producers, to go-Karting with Lewis Hamilton, and from prison to running a £10m business, we've seen it all on our show!
If you want to hear the incredible stories of our guests, and advice on finding your own, then tune in, give us a subscribe, and please leave feedback if you enjoy the show!
Contact us at:
Email: Paul@javelincontent.com
LinkedIn: https://www.linkedin.com/in/paul-banks007/
Website: www.javelincontent.com
MarketPulse: Pros & Pioneers
Trailer - Crafting the Right Attitude for Success | Pierre Bauzee
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Looking to transform your customer service and boost employee retention?
In our upcoming MarketPulse: Pros and Pioneers episode, Pierre Bauzee, founder of Beyond Satisfaction, shares the strategies that have helped some of the world's top luxury hotels deliver exceptional service. With over a decade in hospitality, Pierre’s insights are invaluable for any service-focused business.
📅 Join us on 7th May at 15:00 UK time to learn:
- How to recruit for attitude and mindset.
- Why training your employees is key to retaining customers.
- The difference between managing and leading a successful team.
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If you want to feature as a guest, and you're either a business owner who does most of their own marketing, or you're a marketer with a passion for sharing your knowledge, current trends and adding value, reach out to me directly.
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What if the key to exceptional customer service. Isn't just in how you treat your customers. But how you treat your employees. In the next episode of MarketPulse pros and pioneers. We sit down with Pierre Bazi found. Uh, beyond satisfaction. With over 10 years of experience managing luxury hospitality. Operations like the four seasons George fifth. Pierre shares his approach to quality recruitment and continuous training.
Pierre:you can only receive amazing customer service from happy people who take pleasure in doing what they do, even in the most tough moments. you start taking pleasure in delivering customer service. When you see the impact it has on your clients. So again, be good in what you do, so it makes an impact on your clients. So it makes you happy and proud, and you want to do it even more. The more you put your value out there, the more you'll get clients with similar values.
He reveals why hiring for attitude over experience could be the game changer at your business needs. And how leadership not just management can drive consistent customer service. Pierre also dives into the surprising connection between happy employees and satisfied customers and offers practical advice for hiring smart. And market in your values authentically. Join us 7th of May at 3:00 PM to learn how to elevate your business with a workforce that champions your brand. Subscribe now don't miss out.
